John’s Automotive Care: Where Continuous Improvement And The Little Things Count
No job is too big – or too small – for John’s Automotive Care. Whether it’s performing driveability diagnostics on a fleet vehicle, or simply changing a light bulb on a customer’s car, owner John Eppstein says the staff always gives 100 percent.
The Value Of Training Your Entire Team – Including The Owner
If an owner doesn’t take the time to train employees, to teach them the processes used in the shop, and to explain the benchmarks, they cannot expect the employee to deliver on these expectations. Training for new employees is a good start, but it’s far from the whole picture. Does the rest of the team understand your expectations? Do they know who is responsible for holding other techs accountable? Are they incentivized for meeting and exceeding expectations?
How VJ’s Auto Service Offers Unique Service Offerings With Family-Oriented Atmosphere
When VJ Sabanayagam and his wife opened a single-bay independent repair shop in Monrovia, CA, in 1997, they had no idea how quickly their small business would grow. In addition to routine maintenance, repairs and electrical diagnostics, VJ’s is also a factory-certified sales and service center for Onan generators and Blue Ox tow equipment, commonly found in recreational vehicles.
Executive Interview: Bob Leone, Aftermarket Sales Manager, North & South America, ADVICS
Since 2011, Bob Leone has been part of the exciting growth of ADVICS in the aftermarket. His drive and determination is dedicated to aftermarket distribution of the established OE brand. For years, ADVICS has been manufacturing original equipment parts for Toyota, Lexus and other OE parts to Ford, GM, Chevrolet, Chrysler, Isuzu, Lexus, Mitsubishi, Honda, Nissan, Suzuki, Subaru and others.
Increase Your Shop’s Financial Performance To Boost Its Market Value
There are many factors at play when determining the right time to sell your business. Each business and each owner is unique. The timing of a business sale is critical because putting a business on the block at the wrong time can result in a significantly lower selling price.
Ensuring Financial Success For Your Business
Can you point your company in the direction of financial success, step on the gas, and then sit back and wait to arrive at your destination? Not quite. You can’t let your business run on autopilot and expect positive results. Any business owner knows you need to make numerous adjustments along the way. For example, there are decisions about pricing, hiring, investments, and so on.
What To Know About Performing Employee Background Checks
While conducting reference checks on potential employees is a sensible way of managing your business risk, employers must carefully follow legal limits on the type and extent of background checks they can conduct.
Creating Winning Customer Service
Building and sustaining a true world-class customer service organization starts with leadership. That means owners and managers must be actively involved in the customer service effort, lead by example and continuously demonstrate high customer service standards and proper behaviors.
5 Keys To Increasing Your Shop’s Service Sales
Looking to improve your service business? Here are five practices used by many of the most successful shops in America to dominate their market.
Why Customers Are Family At Hills & Dales AutoCare, Inc. In Canton, OH
Turn on the radio in Canton, OH, and you’re bound to hear a commercial for Hills & Dales AutoCare. And the first thing you’ll notice is a young girl’s voice sharing what makes the shop unique. That voice belongs to shop owner Marty Long’s 14-year-old daughter, who has been recording the shop’s radio spots for the past six or seven years.
Marketing: The Most Costly Mistakes Shop Owners Make
If there is one thing most shop owners have in common, it’s that they have big hearts. They typically start their careers as technicians, and, as soon as they have their own shops, they want to help as many people as they can. To achieve this goal, they network through their family and friends and do everything in their power to get the word out into their communities about their shop. And then the inevitable happens: they wake up one morning and decide it’s finally time to advertise.
Golden Rule Auto Care Yields Success By Putting Its Name To The Test
If you had told Chris Cloutier six years ago that he would be running a successful auto repair business with his brother, Patrick, he would have laughed. But that’s exactly what happened when they decided to buy an existing shop in Rowlett, TX – off of Craigslist no less – and turn it into Golden Rule Auto Care.
