5 Surprising Strategies To Increase Business Productivity & Profitability
Maximizing both productivity and profitability in a business often takes out-of-the-box thinking. But, don’t stop there! It’s also wise to go a step further and think against the grain to look at issues and approaches through a different lens – even if this different perspective is counter-intuitive or contradictory.
Shannon Family Automotive: Extolling The Value Of Its Services Boosts Profits
Having opened Shannon Family Automotive four short years ago, co-owners Larry and Colleen Shannon, who are only in their early 30s, have learned a thing or two about running a successful independent automotive repair shop. First: Sometimes you have to spend money to make money.
How To Effectively Outsource HR Functions
Small businesses can not only effectively outsource HR to a managed services team, but can run a stronger company and more productive workforce with an external HR consultant, or managed HR services provider.
7 Habits To Highly Successful Sales Efforts
First published in 1990, Stephen Covey’s “The 7 Habits of Highly Effective People” is one of the best-selling and most influential personal development books of all time. In this article, we’ll look at each of the habits and how they apply to maximizing success as a sales/customer service professional.
Taking The Fear Out Of The Customer Experience
Fear is standing between you and a long-term relationship with your customer. You need to change their minds, show them that you’re different and overcome that fear to build trust. In essence, you need to take care of them.
Reaching Gen Y: Converting Digital Natives Into Loyal Customers
You may have noticed that your customers are starting to get younger. That’s because millennials – the generation born between 1980 and 2000 – have entered their prime spending years. Keep reading to see how to capture their business.
Adapting To Change – The Key To Success In Business
It is often said that change is the only constant. Nobody understands that better than Chuck Wichrowski, owner of Baum Boulevard Automotive, an 8-bay automotive repair shop in Pittsburgh, PA. He has built his entire business model around the concept.
Keep Your Business Running Smooth During The Summer Season
With the summer season comes a few things that companies need to consider in the workplace. The following are a few hot topics that may apply to your business to keep things running smoothly during the summer months.
Looking To Sell Your Business? Debunking An Aftermarket Myth
As a tire or automotive service shop owner looking to sell your business, you may be making the process even more challenging by mistakenly disqualifying potential buyers who would actually make great owners.
Seasonal Marketing: Why You Need To Plan NOW For The Fall Slowdown
Summer is the shop owner’s best friend. Just as surely as Independence Day means fireworks and Thanksgiving means turkey, the end of summer means the fall slowdown. And while it doesn’t happen overnight – just one fewer car here and another there – by September, the fall slowdown will be in full effect.
Hiring The Best Staff To Deliver Quality Service
How do you hire to assemble a team of managers, service advisors and technicians capable of transforming your business? Keep reading for tips on staffing your shop the right way.
Employee Reviews: A Shop Owner’s Guide Of Best Practices
One of the most common questions we hear from shop owners is regarding how often they should perform employee reviews. I would like to use this article to not only answer this question, but to provide you with a guide that will enable you to perform reviews that will keep your employees happy and productive.
