Shop Operations Archives - Page 72 of 73 -
Positive Service Implications from a Sophisticated Aftermarket

We’ve all been hearing for years how vehicles are becoming more sophisticated, with electronic content on the rise each model year. Sensors and on-board computers are communicating with each other to make constant adjustments allowing the vehicle to operate as fuel efficient and environmentally clean as possible.

Using Customer Feedback to Improve Your Business

As a business owner, feedback is generally accepted as a way to make improvements to your shop or services, and is even a helpful method to short-term and long-term business decisions. For most shop owners and repair businesses, customer feedback is often immediate, allowing you to act upon it quickly.

Paving the Way to Profits and Increased Market Share

With the year quickly winding down, as a shop owner in this business, there are likely certain strategies, policies, practices that you are really emphasizing now to ensure your shop finishes the year on a more solid note.

4 Things You Can Do to Make Your Business Inviting to Women

Women influence 85% of all consumer-purchasing decisions in the U.S. When thinking about the impact that this group has on commerce and on businesses in general, you are probably asking yourself this question: “Am I getting more than my fair share of this opportunity?” Continue reading to gain some valuable insight into marketing to women.

Choosing a Lift That Will Contribute Most to Shop Profitability

As the centerpiece of the service bay, lifts are critical to the productivity and profitability of any automotive repair shop. A lift that’s properly matched to the job at hand will let technicians work more efficiently, for greater profitability. If the lift is well-made, it will provide enhanced productivity for years to come.

Tap Into the Power of Collaboration To Grow Your Business, Part 2

In Part 1 of this series, we discussed how collaboration can positively affect your business by producing better business decisions. Now, let’s discuss options for broadening your decision-making inputs by finding the right business group for you.

Discrimination in the Workplace: Prevention Starts at the Top

The U.S. Justice Department tells us that lawsuits alleging discrimination in the workplace more than tripled in the 1990s. These stories can be found online, in the newspaper and on the evening news almost daily, and most commonly involve race, gender, disability, religion or age. The uncertainty of today’s business climate, the downturn in the economy, and most importantly, layoffs, increases the likelihood of legal action.

Employee Retention is Key to Continued Success

Companies that build and maintain a superior workforce will have a long-term competitive advantage in their marketplaces. Here are some strategies for doing just that.

Don’t Close the Sale – Open the Relationship

Extensive consumer research has proven that there’s a direct link between positive customer experiences and greater sales results and reveal that when there’s a disconnect between the way businesses go about selling their products and the way consumers want to buy them, sales results suffer.

Getting ‘Green:’ Reduce, Reuse, Recycle To Reignite Your Business

By now it’s evident that the whole ‘green’ movement is more than just a fad. In fact, successful businesses everywhere have
adapted their operations to cater to consumers who are looking
for more environmentally friendly products and services.

Are You Ready for More Business?

Develop a checklist to make sure you are ready to take full advantage of the massive population of vehicles on the road that need engine work.

Tap Into the Power of Collaboration to Grow Your Business

When it comes to making business decisions, going it alone can be a recipe for disaster for automotive repair shop owners. The world is more complex than ever. To make smarter choices for your business, you would do well to tap into the knowledge and experience of others. In Part 1 of this two-part article, I’ll discuss why collaboration is essential to your business. “We all learn from experience, but it does not have to be your own.”