Auto Repair Shop Management Software
The Art Of Setting Goals For Your Business: Continuous Improvement Helps Pinpoint Opportunities For Growth

For years, I’ve stressed the importance of setting appropriate benchmarks, holding your team accountable for reaching them, and measuring daily to track your progress so you can train and adjust to hit your goals by month’s end. The old way of running a shop, where you send your financials to an accountant and find out on the 15th of the following month whether you made or lost money, is long extinct. You can’t fix the month’s numbers if you don’t see them until it’s too late!

Walking A Tightrope: Balancing The Daily Challenges Of Running A Shop

The term “leadership” is tossed around often in every industry. Everyone is looking for a way to build the better mousetrap and find the miraculous revelation that will propel us to the next level of leadership stardom.

Increasing Competitiveness And Growing Your Business

As independent shop owners, it’s important to understand why consolidation is happening and what impact it has on your business. While some shop owners might see the trends and view this as a perfect opportunity to cash out, if you’re in it for the long haul, you’ll need to figure out how to continue growing your business in light of the consolidation.

New Year: Optimism Abounds If You Know Where To Look

It’s out with the old, and in with the new, as we recently welcomed 2018. And, while we each have goals and strategies to suit our unique businesses and situations, there are barometers working behind the scenes that provide positive implications for us this year, says Mary DellaValle, editor of Shop Owner magazine.

Believe You Are A Market Leader … At Your Own Peril

These days, it’s imperative that you be paranoid. Not in a debilitating sense of course, but always looking over your shoulder. Always serving your customers in the way they want to be served. Always doing better.

How To Work Smarter, Not Harder

I own a small shop that’s just over 3,000 square feet. In order to maximize every square foot of the building, it’s critical that I have policies and procedures in place so that everything runs efficiently. In a nutshell, this boils down to working smarter, not harder.

VIDEO: Boost Productivity With Performance-Based Pay Plans

Adam Redling says that identifying your technicians’ earning potential in real dollars will eliminate any pushback on a performance-based pay plan and create a more efficient shop in the process. Sponsored by ACDelco.

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Why Establishing A Vehicle Diagnostic Checklist Is The Easiest Way To Boost Profits

Whether a vehicle finds its way into your shop for worn rotors or a broken timing belt, you have an obligation to the customer to ensure his/her car is in good working order by the time it rolls out of the bay.

Working Smarter To Boost Profitability

It took Terry Keller many years of trial and error to realize one of the most important aspects of running a repair shop: the only way to fix problems, capture profits and grow sales consistently is by measuring daily, tracking daily and holding others accountable daily.

The Value Of Training Your Entire Team – Including The Owner

If an owner doesn’t take the time to train employees, to teach them the processes used in the shop, and to explain the benchmarks, they cannot expect the employee to deliver on these expectations. Training for new employees is a good start, but it’s far from the whole picture. Does the rest of the team understand your expectations? Do they know who is responsible for holding other techs accountable? Are they incentivized for meeting and exceeding expectations?

Boosting Productivity Through Collaboration

Most meetings are – at best – boring and a waste of time. For most shops, meetings aren’t a positive experience. That’s because many team meetings fall into one of two categories: either the boss pulls everyone together to scold and lecture about problems, or the team uses the meeting as an opportunity to complain, whine and make excuses.

Keep Your Business Running Smooth During The Summer Season

With the summer season comes a few things that companies need to consider in the workplace. The following are a few hot topics that may apply to your business to keep things running smoothly during the summer months.