Building An Environment Where People Do The Right Thing (Without Being Asked)
Thinking about overhauling your company’s culture can be overwhelming and intimidating. We like to fix things with our hands or with a written process or a set of rules, but we can’t fix culture that way.
Spring Cleaning: Not Just For The Home
Who says spring cleaning has to be something you just do at your house or in your yard? Give your business a bit of sprucing this spring and feel the difference it can make, says Kristen Criswell, editor of Shop Owner magazine.
Resolve To Get Organized In 2019
Working in the automotive repair industry can be a nightmare in terms of time management and work-life balance. At one time or another, we’ve all gone through periods of putting in 80-hour work weeks and barely seeing the light of day, much less our loved ones. Ever walk into your shop on a day off and feel like you can’t get out of there?
Loaner Car Programs: Adding Convenience And Value For Customers
While courtesy shuttles once served as a solution, today they no longer offer the same “wow factor” for customers as they once did. Instead, savvy shop owners are beginning to follow the example of luxury car dealerships – offering customers a loaner car to use while their own vehicle is in the shop, especially in the case of overnight repairs.
The Do’s And Don’ts Of Geotargeting
Geotargeting has opened up a whole new world of opportunities for marketers, and for good reason. The ability to reach your target customer based on where they are spending their time is a revolutionary advancement, increasing a business owner’s chance of delivering the right message at the right time.
Ongoing Business Plans
A Harvard University study found that the amount of time spent on assembling a business plan is directly related to that business’s success. Owners who spend six months or less on the plan ended up with an 80% failure rate, but those who spent a year or more on the plan had an 80% success rate.
Perspire To Inspire: Cultivating A Culture Of Dedication & Commitment
Just like anything else in this industry and in life – building a winning shop culture takes time and effort, in addition to strategy. Good thing no one in the auto repair industry is afraid of a little hard work!
Software Update Apathy
Most software updates can improve the efficiency of hardware and the productivity of the user. This can provide the most valuable commodity your business needs – time. Better features, navigation and speed all add up at the end of the year. Better software, and even hardware, can give an employee a few extra days.
Establishing A Shop’s Chain Of Command: Motivating Your Team To Succeed
A team of great employees is a lot like a well-oiled army platoon. In order to succeed, everyone needs to know their role, needs to support one another, and needs to share a common objective. The team also needs to understand and respect the chain of command.
Why Champions Don’t Have Time To Procrastinate
If you’re a procrastinator, there’s a really good chance you’ll bookmark this article to read later. That would defeat the purpose. Sort of like that book “How to Improve Your Memory” that I can’t seem to find. It’s been over two hundred years since Benjamin Franklin famously said, “never leave that ’till tomorrow which you can do today.” One would think that’s ample time for that success tip to catch on with the human race!
Why Champions Don’t Have Time To Procrastinate
If you’re a procrastinator, there’s a really good chance you’ll bookmark this article to read later. That would defeat the purpose. If you, your business and/or your employees are postponing something that should be done today until tomorrow, you’re not maximizing your time and your results will suffer.
3 Keys To Powerful Shop Reviews
While all positive reviews are valuable, reviews that are stories written by your average customers about common repairs, services and everyday visits that resulted in great experiences will inspire the most trust, and have the most influence.
