Keeping Our Egos In Check
It’s easy to say we’re “always working to improve,” but it’s hard to resist the urge to rest on our achievements.
Answering The Phone: Don’t Give Your Customers The Runaround
Is your team equipped so they don’t have to put a customer on hold or transfer them to someone else?
Orange Barrels Highlight Importance Of Automotive Parts
Increased traffic on the road can lead to increased traffic in your shop. Are your customers ready to road trip?
Inspection Lanes: Reaping Returns On Your Investment
Help drivers keep up with vehicle and tire maintenance by installing inspection lanes in your shop.
ABS Warning Lights Are There For A Reason
ABS operates in the background, so customers may not even notice when something goes wrong.
How To Clean An Engine
Eleven steps to cleaning a car engine safely.
Troubleshooting Tire Vibration with Proper Wheel Balancing
Around 60% of vibration-related comebacks are due to improper wheel mounting or balancing.
The Rule of 3X Tire Rotation
Proper rotation procedures maximize tread life and keep customers coming back.
Replacement Key Programming A Prime Business Opportunity
With more remote fobs and proximity keys, being able to diagnose and service keys is becoming an essential skill.
Helping Customers Understand Serpentine Belt Life Cycles
Educate your customer on what the serpentine drive belt system consists of and why it is so vital.
A History Of Automatic Temperature Control
Interior cabin temperature demands and systems have changed over the past century.
Future Drivers Likely To Be Less Human, More Automation
The use of ADAS will eventually make good drivers better and bad drivers irrelevant. But when?
