Car Care Council Women's Board Presents Inaugural Aftermarket Women's Business Summit -

Car Care Council Women’s Board Presents Inaugural Aftermarket Women’s Business Summit

The Car Care Council Women's Board (WB) presented the first-ever Aftermarket Women's Business Summit Nov. 1-3 in Las Vegas, NV, during the Automotive Aftermarket Products Expo (AAPEX). Female shop owners and managers from all over the country attended the day and a half event, which featured education sessions and networking opportunities focused on empowering them to achieve business and professional success.

The Car Care Council Women’s Board (WB) presented the first-ever Aftermarket Women’s Business Summit Nov. 1-3 in Las Vegas, NV, during the Automotive Aftermarket Products Expo (AAPEX). Female shop owners and managers from all over the country attended the day and a half event, which featured education sessions and networking opportunities focused on empowering them to achieve business and professional success.

The summit was kicked off during the 14th annual Women’s Board Reception on Tuesday, Nov. 1 where attendees met and networked with WB members and other industry professionals.

The morning of Wednesday, Nov. 2 began with attendance at the AAIA Town Hall Breakfast, followed by summit keynote speaker Noah Rickun, BuyGitomer, sharing specific ways to differentiate from the competition in his session titled, “How to Make Customers Love You and Keep Them Coming Back.” Wednesday afternoon featured a Women’s Summit exclusive Shop of Tomorrow demonstration, a one-on-one session with AAIA president and CEO, and WB founder, Kathleen Schmatz, and a roundtable discussion focused on innovative ways toward a successful business.  

Steve Miller of The Adventure LLC closed out the summit on Thursday, Nov. 3 with his session on the importance of brand integrity, “Your Brand, Your Promise.” Summit participants also took advantage of opportunities to visit the AAPEX show floor and AAPEX Learning Forum sessions scheduled throughout the week.

“By all accounts the inaugural Women’s Summit was a great success. Feedback throughout the event was extremely positive with many participants indicating the summit delivered value beyond their expectations,” said WB president Ruth Ehlinger, AAA.

The inaugural Aftermarket Women’s Business Summit was sponsored by four Diamond level sponsors, five Emerald level sponsors and two Ruby level sponsors. For a full list of event sponsors, visit http://carcare.org/wb_summit.

Retailers, program groups, independent warehouses and manufacturers’ reps are encouraged to invite and host female shop owners and managers from their companies to participate in the 2012 Aftermarket Women’s Business Summit. For more information, e-mail [email protected].  

About the Car Care Council Women’s Board:
The Women’s Board is comprised of professional men and women who are dedicated to getting information to female audiences concerning educating women about car care and encouraging young people to investigate "automotive" as their career choice. The goal of the Car Care Council Women’s Board is two-fold: To encourage women to become active in vehicle maintenance; and to promote career opportunities for women in the automotive parts and service industry. For more information, visit http://women.carcare.org.

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By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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