Bosch Updates Part Finder App, Now Available For Android Devices As Well As For iPhone And iPad -

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Bosch Updates Part Finder App, Now Available For Android Devices As Well As For iPhone And iPad

Users of an iPhone, iPad or Android phone or tablet who need a Bosch part for a vehicle can get the information they need right from their mobile device. In addition to the initial Apple version of its Vehicle Part Finder app, Bosch has now released an Android version of the app.

Shop Owner Staff
By Shop Owner Staff

Users of an iPhone, iPad or Android phone or tablet who need a Bosch part for a vehicle can get the information they need right from their mobile device. In addition to the initial Apple version of its Vehicle Part Finder app, Bosch has now released an Android version of the app. Bosch products currently covered in the Vehicle Part Finder app include spark plugs, wiper blades, oxygen sensors, fuel pumps, battery chargers — and now air management sensors, gasoline fuel injectors and glow plugs — providing part numbers along with images, features and technical attributes for vehicles operating in the United States and Canada.

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“The addition of Android mobile devices expands the penetration of the Part Finder app significantly, as these devices gain in popularity. All functions available in the iPhone and iPad app are now available in the Android version as well,” said Otto Stefaner, Project Manager for Bosch. “The app is a real boon for customers, service and sales personnel.  Anyone who needs to find a Bosch part number from these selected product lines can do so quickly and easily.”

“The Bosch NA Vehicle Part Finder for an Apple iPhone or iPad can be downloaded from the Apple iTunes App Store. The app for Android devices is available from the Amazon App Store for Android or from Google Play. The app features both Browse and Search functions so users can find part information by entering vehicle year, make and model, or simply by entering the Bosch part number if they already know it,” Stefaner said.

Separate from the mobile app, the Bosch Vehicle Part Finder on the www.boschautoparts.com website now features rotatable and scalable 360º images for oxygen sensors, fuel pumps and other engine management components. The user clicks the 360º symbol to open the image player. The player shows a 360º view of the part and includes options to zoom in on the image, advance the 360º “movie” manually, image by image, and also offers a full-screen viewing option. More 360º images for additional product lines will be rolled out in the future.  

A special tab has also been added to view a product warranty statement.  Warranty data has been loaded for most products found on www.boschautoparts.com.

“The Bosch Part Finder app complements the comprehensive Vehicle Part Finder function on the www.BoschAutoParts.com website, which lists part numbers for products available on the Bosch Part Finder app as well as additional Bosch product categories. This makes it easy to find the right Bosch part for virtually any vehicle sold in the USA and Canada.  More product lines will be added to the app soon,” Stefaner indicated.

Bosch is a proud supporter of the Automotive Aftermarket Suppliers Association’s Know Your Parts education and awareness campaign. This initiative promotes the importance of quality brand name aftermarket parts backed by full service suppliers, and its impact on delivering reliable products to today’s motorists. For more information, visit www.AASAKnowYourParts.org.

For more information, visit www.boschusa.com.

For more information on Bosch Automotive Products, visit www.boschautoparts.com.

For more information on Bosch Diagnostics, visit www.boschdiagnostics.com.

Find Bosch Auto Parts on Facebook, visit www.facebook.com/boschautoparts.

Follow Bosch Auto Parts on Twitter, visit www.twitter.com/BoschAutoParts.

Note: iPhone, IPad and iTunes are registered trademarks of Apple Inc. Android is a trademark of Google Inc.

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Phone Shoppers Made Easy

Although there is no silver bullet that will allow you to bring in every first-time caller, there are a number of things you can do to get more appointments. In this article, I would like to share some of the best practices your advisors can use that will generate immediate results.

Shop Owner Staff
By Shop Owner Staff

By Bob
Cooper of Elite

With
vehicles being built better than ever before, and with service intervals
continually being extended, you are going to see your customers less often.
This means your service advisors are going to have to be razor sharp when the
phone rings. Although there is no silver bullet that will allow you to bring in
every first-time caller, there are a number of things you can do to get more
appointments. In this article, I would like to share some of the best practices
your advisors can use that will generate immediate results.
In order for
someone to buy from you, three things need to occur: They have to like you,
they have to trust you, and they have to view you as a credible expert. So when
your phone rings, the first thing your advisors need to sell is themselves; not
the service or repair. The best way of accomplishing this goal is with a
professional, courteous and upbeat greeting, such as “Thank you for calling
Elite Auto Care, this is Bob. How can I help you this morning?” By using these
words we’re showing appreciation, by volunteering the name of our company we’re
assuring the callers that they’ve called the right number, and by providing our
name we’re beginning to build personal relationships. By asking how we can
help, we’re asking a question that will allow us to control the conversation.
By being upbeat and using the right tonality, our likeability goes up, and the
customer’s anxiety goes down.
The second
thing your advisors will need to do is slow the conversation down so the
callers don’t feel rushed, and they’ll have to become good detectives by asking
a number of questions. By having the callers talk, it will take their focus off
of the price, and it will allow them to begin to feel more comfortable with
your advisors at the same time.
When it comes
to asking for the appointment, one of the best kept secrets I can share with
you is this: With rare exception, your advisors need to offer every caller a
choice of appointment times, and whenever possible, one of those options should
be for them to bring the vehicle in now. For example; “I can squeeze you in
now, or would 2:15 be better for you?”
When it comes to auto repair, customers love finality, which is why
providing the “now” option is a powerful sales tool.
Now here’s
the absolute best-kept secret for dealing with the tough first-time callers.
Every one of your advisors needs to be aware that many “price shoppers” are
asking for price just to start the conversation, and beyond that, with rare
exception, callers don’t know the questions they should be asking. This is why
it’s a good idea to ask your service advisors to write down a list of the
questions that they think an educated caller would ask. Once they have their
lists completed, and committed to memory, then it’s easy for them to respond to
price inquiries with a statement like, “Well Larry, I know price is important
to you, and it should be, but if you call five different shops today, you’ll
more than likely get at least five different prices. Some of the other
questions you might want to ask are how long they’ve been in business, whether
or not they have certified technicians and a drug-free workplace program, and
you might want to have them walk you through their diagnostic processes as
well. You might also want to ask them if they always explore all of the options
that are available to customers when it comes to any recommended repairs, what
kind of warranties they provide, and if those warranties are in writing.”  Ladies and gentlemen, I’ve closed hundreds,
if not thousands of tough first-time “price shoppers” using this technique, so
I know it will work for you.
 If you’re still not quite sold, then consider
this. If you take my recommendations, when those price shoppers start calling
other shops, you know as well as I do that they’ll more than likely ask some of
the questions your advisors suggested to them. Not only will your competitors
be caught off guard and struggle with the answers, but in each case, the
callers will be thinking of your advisors. This is when they’ll not only realize
how well your advisors handled the call, but they’ll trust your advisors, and
you bet; they’ll now view them as credible experts as well.
For help permanently
increasing your service advisors’ sales and CSI scores, learn more about the Elite Masters Service Advisor Training
Program.

Read Full Article

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