Bosch Service Centers Can Now Offer Consumer Credit Card With Six Months' Deferred Interest -

Bosch Service Centers Can Now Offer Consumer Credit Card With Six Months’ Deferred Interest

Bosch has introduced a new program for Bosch Service Centers (BSC) and their customers in the United States. Bosch Service centers can now offer consumers the Bosch Service credit card, which comes with the benefit of six months' deferred interest on qualifying transactions.

Bosch has introduced a new program for Bosch Service Centers (BSC) and their customers in the United States. Bosch Service centers can now offer consumers the Bosch Service credit card, which comes with the benefit of six months’ deferred interest on qualifying transactions.

Underwritten by Credit First National Association (CFNA), this no-annual-fee card can be used by motorists to pay for any service at a participating BSC shop – regardless of price. To qualify for the six months’ deferred interest, a transaction must be for $250 or greater.

“We are always looking for new and creative ways to enhance the business prospects of shops within our Bosch Service network,” said Michael Lippman, concept manager for the Bosch Car Service network at Robert Bosch LLC. “The cards are a loyalty tool: The name of the service center that signs up the consumer appears on the card along with that individual’s name and the Bosch Service logo. This card can only be used at participating BSC locations.”

According to Lippman, participating Bosch Service Centers will process the card just like any other card with payment coming to them through CFNA, the financial institution that is administering the program. Shops that choose to participate in this program simply need to contact their Bosch District Service Manager.

“What’s more,” said Lippman, “Bosch will support these shops with a significant amount of point-of-purchase materials to promote their involvement in this program.”

Interested consumers can apply for Bosch Service credit cards at participating BSC locations. Credit approval itself takes seconds, the company says.

“In a challenging economic climate where many vehicle owners are strapped for cash, our credit card program makes it easy to do business with our Bosch Service centers,” Lippman said.

The Bosch Service network is a collection of top independent repair centers, servicing gasoline, diesel and hybrid-driven vehicles. Bosch Service Centers receive parts, diagnostic and wheel service equipment and training from Bosch.

“We encourage independent repair shops to consider joining the Bosch Service network,” said Lippman. “Partnering with the world’s largest supplier of automotive parts and systems to vehicle manufacturers and the aftermarket provides shops with access to the most current technical service information, highest quality parts and a wide variety of merchandising tools,” he said.

Interested service centers can request more information on the www.boschservice.com website.

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Although there is no silver bullet that will allow you to bring in every first-time caller, there are a number of things you can do to get more appointments. In this article, I would like to share some of the best practices your advisors can use that will generate immediate results.

By Bob
Cooper of Elite

With
vehicles being built better than ever before, and with service intervals
continually being extended, you are going to see your customers less often.
This means your service advisors are going to have to be razor sharp when the
phone rings. Although there is no silver bullet that will allow you to bring in
every first-time caller, there are a number of things you can do to get more
appointments. In this article, I would like to share some of the best practices
your advisors can use that will generate immediate results.
In order for
someone to buy from you, three things need to occur: They have to like you,
they have to trust you, and they have to view you as a credible expert. So when
your phone rings, the first thing your advisors need to sell is themselves; not
the service or repair. The best way of accomplishing this goal is with a
professional, courteous and upbeat greeting, such as “Thank you for calling
Elite Auto Care, this is Bob. How can I help you this morning?” By using these
words we’re showing appreciation, by volunteering the name of our company we’re
assuring the callers that they’ve called the right number, and by providing our
name we’re beginning to build personal relationships. By asking how we can
help, we’re asking a question that will allow us to control the conversation.
By being upbeat and using the right tonality, our likeability goes up, and the
customer’s anxiety goes down.
The second
thing your advisors will need to do is slow the conversation down so the
callers don’t feel rushed, and they’ll have to become good detectives by asking
a number of questions. By having the callers talk, it will take their focus off
of the price, and it will allow them to begin to feel more comfortable with
your advisors at the same time.
When it comes
to asking for the appointment, one of the best kept secrets I can share with
you is this: With rare exception, your advisors need to offer every caller a
choice of appointment times, and whenever possible, one of those options should
be for them to bring the vehicle in now. For example; “I can squeeze you in
now, or would 2:15 be better for you?”
When it comes to auto repair, customers love finality, which is why
providing the “now” option is a powerful sales tool.
Now here’s
the absolute best-kept secret for dealing with the tough first-time callers.
Every one of your advisors needs to be aware that many “price shoppers” are
asking for price just to start the conversation, and beyond that, with rare
exception, callers don’t know the questions they should be asking. This is why
it’s a good idea to ask your service advisors to write down a list of the
questions that they think an educated caller would ask. Once they have their
lists completed, and committed to memory, then it’s easy for them to respond to
price inquiries with a statement like, “Well Larry, I know price is important
to you, and it should be, but if you call five different shops today, you’ll
more than likely get at least five different prices. Some of the other
questions you might want to ask are how long they’ve been in business, whether
or not they have certified technicians and a drug-free workplace program, and
you might want to have them walk you through their diagnostic processes as
well. You might also want to ask them if they always explore all of the options
that are available to customers when it comes to any recommended repairs, what
kind of warranties they provide, and if those warranties are in writing.”  Ladies and gentlemen, I’ve closed hundreds,
if not thousands of tough first-time “price shoppers” using this technique, so
I know it will work for you.
 If you’re still not quite sold, then consider
this. If you take my recommendations, when those price shoppers start calling
other shops, you know as well as I do that they’ll more than likely ask some of
the questions your advisors suggested to them. Not only will your competitors
be caught off guard and struggle with the answers, but in each case, the
callers will be thinking of your advisors. This is when they’ll not only realize
how well your advisors handled the call, but they’ll trust your advisors, and
you bet; they’ll now view them as credible experts as well.
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