Bosch Launches New Technical Support Hotline, Central Contact For Bosch Parts, Diagnostic And Equipment Questions -

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Bosch Launches New Technical Support Hotline, Central Contact For Bosch Parts, Diagnostic And Equipment Questions

To improve both communication and technical support, Bosch has launched a new technical support hotline number for all technical questions regarding Bosch Parts, Equipment and Services. The new toll free tech support number is 1-855-BoschTech (1-855-267-2483).

Shop Owner Staff
By Shop Owner Staff
Published:

To improve both communication and technical support, Bosch has launched a new technical support hotline number for all technical questions regarding Bosch Parts, Equipment and Services. The new toll free tech support number is 1-855-BoschTech (1-855-267-2483).

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“The new hotline will serve as the central contact point for technical questions on parts, diagnostic tools including wheel and tire service equipment, scan tools, ESI[tronic] software, as well as catalog questions, consumer complaints and warranty issues. The hotline will also serve to discuss Bosch training availability and scheduling, and will greatly enhance Bosch’s ability to communicate with our customers,” said Michael Loth, director of technical support and services for Bosch.

Additional information is available at www.boschservice.com and www.boschautoparts.com.

Bosch is a proud supporter of the Automotive Aftermarket Suppliers Association’s Know Your Parts education and awareness campaign. This initiative promotes the importance of quality brand name aftermarket parts backed by full service suppliers, and its impact on delivering reliable products to today’s motorists. For more information, visit www.AASAKnowYourParts.org.

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

Shop Owner Staff
By Shop Owner Staff
Published:

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

Read Full Article

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