AVI Releases New Live Stream 7 (LS-7) Event -

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AVI Releases New Live Stream 7 (LS-7) Event

On Wednesday, Sept. 10, Customer Service expert Bill Haas will teach a FREE live, online course called "Service Selling Skills - Close One More Job." In this course from Automotive Video Innovations (AVI), Haas emphasizes the importance of good customer service skills and shop relationships in order to make the customer feel at-ease about purchasing necessary maintenance.

Shop Owner Staff
By Shop Owner Staff
Published:

aviSave This Date: On Wednesday, Sept. 10, Customer Service expert Bill Haas will teach a FREE live, online course called “Service Selling Skills – Close One More Job.”

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In this course from Automotive Video Innovations (AVI), Haas emphasizes the importance of good customer service skills and shop relationships in order to make the customer feel at-ease about purchasing necessary maintenance. Learn how to overcome customers’ initial insecurities and sell one more job to new generations of drivers. Build customer satisfaction, reduce comebacks and increase your bottom line. This is an exceptional class for anyone in automotive customer service.

This free course will provide details on how to:

• Sell to Generation X and Millennials
• Use media tools to improve sales
• Overcome sales obstacles
• Improve internal communication
• Measure your performance

For more information, go to: http://aviondemand.com/category/free-courses/livestream/upcoming.

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AACF Launches 65th Anniversary Fundraising Initiative

The campaign aims to raise $65,000 through 1,000 donations of $65 each.

Shop Owner Staff
By Shop Owner Staff
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The Automotive Aftermarket Charitable Foundation (AACF) announced the launch of its 65th-anniversary fundraising initiative. Running through July 1, 2024, the campaign aims to raise $65,000 through 1,000 donations of $65 each. This impactful effort highlights the industry's commitment to taking care of its own, the AACF said. 

From sudden illness and death to natural disasters, the foundation has provided assistance to industry professionals and their families during their darkest hours. As AACF celebrates its 65th year of service, it remains steadfast in its mission to provide financial support and resources to those in the automotive aftermarket industry in need, the organization said.

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