Automakers And Aftermarket Move To Preserve Consumer Choice In Auto Repair -

Automakers And Aftermarket Move To Preserve Consumer Choice In Auto Repair

The Alliance of Automobile Manufacturers (Alliance), the Association of Global Automakers (Global), the Automotive Aftermarket Industry Association (AAIA) and the Coalition for Automotive Repair Equality (CARE) have announced their collective acceptance of a national agreement to ensure consumer choice in post-warranty auto repair, decisively ending the longstanding "Right to Repair" debate within the industry.

The Alliance of Automobile Manufacturers (Alliance), the Association of Global Automakers (Global), the Automotive Aftermarket Industry Association (AAIA) and the Coalition for Automotive Repair Equality (CARE) have announced their collective acceptance of a national agreement to ensure consumer choice in post-warranty auto repair, decisively ending the longstanding “Right to Repair” debate within the industry.

The national agreement is based on a recent law finalized in the Commonwealth of Massachusetts (Chapter 165 of the Acts of 2013). The signed Memorandum of Understanding (MOU) extends nationwide the essential provisions for all light vehicles negotiated in the Massachusetts law; it impacts all companies and organizations that are currently members of the signatory associations.

This national agreement ensures the Alliance, Global, AAIA and CARE will stand down in their fight on “Right to Repair” and work collectively to actively oppose individual state legislation while our respective groups work to implement this MOU. In the meantime, the parties agree that further state legislation is not needed and could serve to weaken the effectiveness and clarity of the MOU.

“Automakers manufacture high-quality, innovative vehicles that provide strong value, safety, and convenience to our customers,” said Mitch Bainwol, president and CEO of the Alliance of Automobile Manufacturers. “Accessible, efficient, accurate and competitively-priced repair and service are paramount, and franchised dealers and the aftermarket play unique and important roles in the repair process.”

“We are excited that consumers and independent repair facilities around the nation will have the same access to the information, tools and software needed to service late-model computer controlled vehicles as is required under the Massachusetts right to repair statute,” said Kathleen Schmatz, president and CEO of the Automotive Aftermarket Industry Association. “We believe that the resulting competitive repair market is a win-win for car companies, the independent repair industry and most importantly consumers.”

“Much like with fuel-efficiency economy and greenhouse gases, a single national standard regarding vehicle repair protocols is imperative,” said Mike Stanton, president and CEO of the Association of Global Automakers.

“A patchwork of 50 differing state bills, each with its own interpretations and compliance parameters doesn’t make sense. This agreement provides the uniform clarity our industry needs and a nationwide platform to move on.”

“Since the first Right to Repair Act was introduced in Congress in 2001, CARE and the automotive aftermarket have worked to ensure our customers continue to have the right to choose where they buy their parts and have their vehicles serviced,” said Ray Pohlman, president of CARE. “This agreement will ensure vehicle owners will have competitive and quality choices in their repairs while strengthening the auto repair industry nationwide. This agreement illustrates what can happen when organizations focus on putting customers and consumers first.”

 

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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