VIDEO: Tips For Getting Vehicles Out Of Hibernation
Help keep cars in top condition year-round. This video is sponsored by Auto Value and Bumper to Bumper.
Five Ways Contactless Payments Can Benefit Your Shop
Implementing payment processing before the car is picked up will yield dividends.
Your Bonus Program May Be Hurting Your Business
As you look ahead to 2021, consider creating a bonus plan that rewards the metrics you value in your shop.
What Do You Need To Do To Keep Your Best Customers?
Remember, as a shop owner, it is up to you to define who your “best” customer is.
5 Tips For Selling Preventive Maintenance
Here’s 5 ways to improve the effectiveness of selling preventive maintenance.
Recognizing Employee Milestones And Accomplishments
In the day-to-day grind of running a business, we’re often too busy to stop and say “thanks” or “congratulations.”
Leadership In Difficult Times
Leaders look at the landscape not seeing the challenges, but seeing the opportunities because of the challenges.
What’s Your E.Q.?
Your role is to lead, guide and set the tone for your team, especially now.
Does Your Management Software Put You In The Driver’s Seat?
A shop management system is simply a tool for you to be productive, efficient and profitable.
Communication Is Essential During Coronavirus Crisis
THE MOST important thing to do is communicate DAILY with your employees, and intentionally with your customers.
Customers For Life: The Little Extras That Make The Difference
I know you will agree with this statement: There is no greater feeling of satisfaction than having a customer choose your shop to service their vehicles. What’s even more satisfying is a customer who has been with you for multiple decades.
Ongoing Business Plans
A Harvard University study found that the amount of time spent on assembling a business plan is directly related to that business’s success. Owners who spend six months or less on the plan ended up with an 80% failure rate, but those who spent a year or more on the plan had an 80% success rate.
