New Raybestos Brand Brake Pads, Rotors And Calipers Released For Late-Model Import And Domestic Applications
Raybestos brand brake parts – a member of the Affinia family of brands – has added brake rotors, calipers and brake pads to the Raybestos brakes catalog for select 2009-2013 models.
ACDelco Enhances Tracking Tool, Adds Training Paths
ACDelco has updated its Learning Management System (LMS) website to give users an at-a-glance snapshot of their progress toward completion of the technician training paths.
Bosch ‘ESIAccess’ Program Changes Way Shops Obtain Advanced Diagnostic Scan Tools
Bosch has introduced “ESIAccess” (pronounced “Easy Access”), a revolutionary scan tool subscription program that allows shops to obtain advanced diagnostics equipment, software and the latest vehicle coverage with no equipment purchase and just a modest monthly fee, the company says. Available exclusively through NAPA stores, the program caters to shop owners looking for a time-saving, economical solution to diagnosing today’s complex vehicles.
New Raybestos Brand Chassis Parts Released For Late Model Applications
Raybestos brand chassis parts – a member of the Affinia family of brands – has added ball joints, tie rod ends and sway bar frame bushings to the Raybestos chassis catalog for select 2003-2012 models.
ACDelco Increases Advantage, Specialty Battery Coverage
ACDelco says it is growing its portfolio of competitively priced Advantage batteries with two new part numbers for Kia and Hyundai models – further enhancing ACDelco’s non-GM model coverage.
A Customer Asks, ‘What’s The Worst Case Scenario?’
Don’t ever let yourself be misled by this question. All of the options that you offer have one thing in common – they’re all good options, otherwise you wouldn’t be offering them.
Getting Employees To Adopt The Right Culture
How many times during the day does a customer stop by or call, and ask to only speak with you, the shop owner? Do you know why? It’s because in general, the experience the customer has when dealing with the owner of a business is much different than when dealing with an employee.
Want to Increase Your Brake Business?
To begin, every vehicle that enters your shop should be subject to a “no wrench” inspection. This inspection should include a list of items that can be visually inspected without the disassembly of any components. This “no wrench” inspection virtually takes no additional time for the technician to perform.
Save Money While Generating Happier Customers
A customer returns to your shop and is not happy. They tell you that you had replaced their alternator in the past, and it recently failed while they were out of town. Most shop owners and service advisors will then ask the customer why they were not contacted before the customer authorized the repair. Asking that question first is a mistake, because it will immediately put the customer on the defense and escalate their anger.
The Power Of An Assumptive Close
We all know that people love choices, especially when they are making a purchasing decision. But when selling diagnostic services, you need to use an “assumptive close.” This means you just assume that the customer is going to authorize your recommendation.
Mitchell 1 Updates ProDemand Repair Information Software
With the latest update to Mitchell 1’s ProDemand repair information software, professional technicians now have the ability to view the top lookups for each vehicle, saving them valuable time by providing shortcuts to the information that they are most likely to need.
AVI Brings High-End Technical Training To AAPEX
The AVI Training Conference will take place alongside the Automotive Aftermarket Products Expo (AAPEX) to give attendees the opportunity to participate in two industry events at one time and one place. AVI’s Training Conference is slated for Monday, Oct. 29 and Tuesday, Oct. 30 during AAPEX 2012, set for Oct. 30 through Thursday, Nov. 1. Both events will take place at the Sands Expo Center in Las Vegas.