Shop Owner Staff, Author at Shop Owner Magazine - Page 238 of 328
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AVI Releases New Live Stream 7 (LS-7) Event

On Wednesday, Sept. 10, Customer Service expert Bill Haas will teach a FREE live, online course called “Service Selling Skills – Close One More Job.” In this course from Automotive Video Innovations (AVI), Haas emphasizes the importance of good customer service skills and shop relationships in order to make the customer feel at-ease about purchasing necessary maintenance.

New Service Professionals Program At AAPEX To Address Shop Owners’ Pain Points

The all-new Service Professionals Program at the Automotive Aftermarket Products Expo (AAPEX) will feature customized education sessions, facilitated roundtable discussions, in-booth technical demonstrations and networking events to address what’s keeping shop owners and repair professionals awake at night. AAPEX is slated for Tuesday, Nov. 4 through Thursday, Nov. 6, at the Sands Expo Center in Las Vegas, Nev., with AAPEXedu sessions starting on Monday, Nov. 3.

All New Bosch ‘Parts For Every …’ Campaign Demonstrates Brand Benefits To Shops

Robert Bosch LLC, Automotive Aftermarket North America, has announced the launch of a new trade advertising campaign targeting the rapidly increasing DIFM (Do It For Me) market. Employing print and digital media, the integrated campaign communicates the comprehensive range of products, workshop business solutions, training and services that Bosch presents to the aftermarket.

2014 Is Record-Setting Year For Industry-Sponsored Scholarships

The Class of 2014 set a new record in the scholarships awarded through the Global Automotive Aftermarket Symposium (GAAS) scholarships, University of the Aftermarket (UAF) scholarships and collaborating organizations at the automotivescholarships.com website: 295 awards for a total of $320,050. The previous record set in 2013 was 250 awards for $264,050. This year’s recipients include 241 U.S. students and seven Canadian students.

Car Care Council Launches E-Newsletter For Auto Care Industry

The Car Care Council has now made it easier for the auto care industry to connect with consumers and get involved in the “Be Car Care Aware” campaign with the launch of its new monthly email newsletter, the Car Care Council e-brief.

Car Care Council Updates Popular Car Care Guide, 80-Page Guide Now In Color

The non-profit Car Care Council has totally redesigned its popular Car Care Guide, adding 20 additional pages of new information to help motorists be car care aware by better understanding the when, why and how of caring for their vehicles.

Federated To Launch Toys For Tots Seasonal Drive During Federated 400 Weekend In Richmond

Federated is gearing up to collect toys and donations for Toys for Tots in advance of the holiday season. Federated will officially launch its 2014 Toys for Tots seasonal campaign during the Federated Auto Parts 400 NASCAR Sprint Cup race Sept. 6 at Richmond International Raceway (RIR).

Stone Fort Group Says NACE | CARS 2014 Was Bigger, Better In Motor City

Stone Fort Group has declared NACE | CARS July 30 through Aug. 2 as an “exceptional week” considering the celebrities, industry giants, technical experts, live demos and a wide array of leading industry associations that converged in the Motor City.

Car Care Council Women’s Board Announces 2014 Scholarship Winners

The Car Care Council Women’s Board has announced the recipients of its 2014 scholarships for high school and secondary students in the automotive aftermarket. This year, the Women’s Board gave a record $24,000 in scholarships.

California Close To TPMS Legislation

California State Legislature has passed AB 1665, a bill that will require “an automotive repair dealer that repairs tires or changes tires shall be capable of diagnosing and servicing a tire pressure monitoring system (TPMS) in accordance with industry standards if the vehicle is manufactured with the device.”

Bosch Establishes Scholarship/Grant Program With Universal Technical Institute (UTI) Foundation

Robert Bosch LLC has established an education scholarship and employment grant program through the Universal Technical Institute (UTI) Foundation with a gift of $50,000. These scholarships will assist students by funding a portion of their technical education at the Universal Technical Institute (UTI) campus in Lisle, Ill. Multiple $1,000 scholarships and employment grants will be awarded.

Employee Behavior Outside Of Your Shop

I got a call the other day from a fellow shop owner who needed to vent. He runs a big shop and gives his techs a lunch break every day from noon until 1:00 p.m. His techs got into the habit of going to the local mall and hanging out in the parking lot, smoking cigarettes and often getting a little too loud. They were not causing any real trouble, but it just didn’t look good.

Employee Behavior