Benefits Behind Loaded Steering Knuckles (VIDEO)
Not only will it save time and money, but it will make the repair more predictable. Sponsored by The Group Training Academy.
Advisors Need Product Knowledge, Too (ASE C1 Test Prep Video)
Do you know your vehicle parts? This video is presented by The Group Training Academy.
Help Customers Be Comfortable With Engine Components (VIDEO)
It can be challenging easing minds about ignition components. This video is presented by The Group Training Academy.
Do You Have The Tools To Succeed? (ASE C1 Test Prep Video)
How efficient AND productive is your shop? This ASE C1 test prep video is sponsored by The Group Training Academy.
Communication Key To Solid Shop Operations (ASE C1 Test Prep)
Effective shop operations requires communication between all parties. This video is sponsored by The Group Training Academy.
Service Advisors Also Control Workflow – ASE C1 Test Prep
Your job isn’t only to manage customers but also the shop’s schedule. This video is courtesy of the Group Training Academy.
Suggesting Service And Managing Maintenance – ASE C1 Test Prep
Your customers may not realize what service their vehicle needs. This video is presented by The Group Training Academy.
Warranty and Service Contracts – ASE C1 Test Prep
Your customers may have warranty coverages you’re not aware of. This video is sponsored by The Group Training Academy.
ASE C1 Test Prep – Get The Proper Vehicle Information (Video)
Get more than just contact information – can you identify the vehicle? This video presented by The Group Training Academy.
ASE C1 Test Prep – Customer Interview And Write Up (VIDEO)
The customer interview sets the stage for success or failure. This video is sponsored by The Group Training Academy.
ASE C1 Test Prep – Who Is Your Customer?
Knowing your customer means more than just name and vehicle. This video is sponsored by the Group Training Academy.
Are Your Customers’ A/C Systems Facing ‘Black Death?’ (VIDEO)
Iron particles in compressor oil means moisture is in the system. This video is sponsored by The Group Training Academy.
