Kevin Vaught, Author at Shop Owner Magazine
3 Tips That Every Shop Owner Needs To Hear

As small business owners, we rarely have anyone who works with us who is capable of holding us accountable for our words, our actions or our promises. I’d highly recommend finding a coach, or at least someone who can hold you accountable and who you can bounce ideas off of, so that you’re not all alone at the top of your company.

These 5 Customer Service Basics Are Key To Your Shop’s Success

Always take time to ensure that your customer understands everything on the invoice. Re-sell the service you provided and make certain they have no questions before leaving your shop.