Business
What A Customer-Focused Culture Really Means
When you're truly customer-focused, you do whatever you can do to help a customer in need, whenever that might be.
Sept/Oct 2019
July/August 2019
May/June 2019
When you're truly customer-focused, you do whatever you can do to help a customer in need, whenever that might be.
According to customer experience research and consulting firm Temkin Group, customers judge their experience with any business based on three...
There is no doubt that a well designed and effectively executed sales and customer service training program can dramatically improve...
Understandably, people prefer to be treated like human beings. Sadly, most auto service businesses fail at this critical "emotion" component....
How do you set the bar for high performance at your automotive business? This article covers six essential elements.
A set of core values is the foundation of a company's culture. They establish standards for proper decision-making and help...
If you're a procrastinator, there's a really good chance you’ll bookmark this article to read later. That would defeat the...
Specializing in training for independent tire/auto service businesses, I normally steer clear of new vehicle dealerships for tires or service...
If you're a procrastinator, there's a really good chance you'll bookmark this article to read later. That would defeat the...
Former Apple CEO, Steve Jobs, said, "People with passion can change the world." A bold statement for sure, but perhaps...
