Doug Kaufman, Author at Shop Owner Magazine - Page 9 of 25
Shop Profile – Interstate Muffler Co. Staunton, VA

Two two brick and mortar stores serve Virginia’s Shenandoah Valley.

Air Compressors for Shocks (VIDEO)

Here’s what you need to pay attention to when installing a new compressor for an air ride system. Sponsored by Wabco.

Great Customer Service Can’t Be Artificially Generated

While many things in your shop can be automated, honest interactions still require human contact.

Replacing Chassis Parts in Pairs (VIDEO)

You are not doing the customer any favors by installing just one strut, spring, or bushing. This video is sponsored by TRW.

How Accurate Is Your Click-Style Torque Wrench?

The inner construction of the click-style torque wrench makes it naturally susceptible to a loss of factory calibration.

Tell The Whole Repair Story With Digital Vehicle Inspections

A DVI is the best way to inspect every car share the report with your clients.

Las Vegas Shop Profile – Red Rock Repair

How hard could it be? The road to success is rocky but satisfying.

Distracted Driving Is A Bad Idea – So Are These Laws

Though maybe a good idea once, not all traffic laws are still necessary.

ShopOwner’s April Digital Edition Available Now

Every issue of ShopOwner includes valuable business management and technical editorial content.

How Artificial Intelligence Gives Your Shop Real Advantages

Creative voice AI options take technology innovations way beyond science fiction.

Creative Motivation Helps Build A Stronger Team

When your crew works as a team, exciting things happen. Just ask Dennis Goodhue (when he’s home from Hawaii).

Preferred Automotive Specialists, Philadelphia, PA

Owner’s motto: embrace change and hold on with both hands to see where the future goes.