Doug Kaufman, Author at Shop Owner Magazine - Page 8 of 26
Ignition Coils

Some OE coils have design flaws. This video is sponsored by Standard.

How To Sell Service, Not Price

How do you explain to customers why your recommendations are not based on being the low-price provider?

Why Blower Motor Resistors Are Necessary

The blower motor pushes air through the vents – the resistor controls the motor’s speed. Sponsored by Standard.

Serpentine Service Typically Involves More Than Just The Belt

Your attention to belt condition ensures systems are operating effectively. Sponsored by The Group Training Academy.

New Shop Squad Podcast Addresses Techs’ Top Questions

Doug Kaufman and Philip Austin discuss real-world questions technicians ask Austin during Shop Squad training classes.

EVs Are Coming – Is Your Shop Ready For The Wave?

Address safety and training issues before electric vehicles roll into your bays.

Maximize Fuel Efficiency With Proper Belt Tension

Proper belt tension can enhance fuel economy and prevent performance issues. Sponsored by The Group Training Academy.

Vehicle Care RockStar – Johnny Weber III

Johnny Weber’s philosophy is simple: Without Rhythm, The Whole Band Is Out of Time.

Technician Shortage? Not For Everyone

For top shop owners, there’s no technician shortage because they operate places people want to work.

Training Opportunities for Service Advisors

Learn about the different resources available to educate service advisors on sensors and ignition components.

New ShopSquad Podcast Offers Interactive Tech Training Support

Watch Philip Austin from NGK/NTK and Doug Kaufman discuss management and technical challenges within the industry.

A Complete Stopping Solution For Every Customer

Every driver is looking for an easy solution to their braking needs. Sponsored by The Group Training Academy.