Doug Kaufman, Author at Shop Owner Magazine - Page 7 of 25
Indianapolis, IN Shop Profile – ASG Indy

The owner’s demands are as high as his customers’ – the team delivers.

Understanding Fluid Coolers and Lines

Damaged, clogged or corroded fluid coolers shorten a vehicle’s life. This video is sponsored by The Group Training Academy.

Flexible Fuel Lines

As vehicles last longer, the chances the fuel lines may spring a leak increase. Sponsored by The Group Training Academy.

Climate Control Modules

HVAC control modules may fail when the contacts and switches become inoperable. Sponsored by The Group Training Academy.

Service Opportunities For EVs

Learn about service opportunities and challenges that come with the arrival of EVs. Sponsored by The Group Training Academy.

Hybrids and Oil

Your customers’ choice of oil for their hybrid vehicles is crucial. This video is sponsored by The Group Training Academy.

Preparing for Hybrids and EVs

By preparing now, you can reassure your customers that your skills are up to the challenge.

Coffee, Cars and Casual Conversations

Our passion may resonate with the driving public, but our production is geared to everyone who keeps the public driving.

Our Future May Not Be What We Were Promised

The automotive industry’s future is likely to be better, more exciting and a lot closer than we imagine.

Owings Mills, MD Shop Profile – Ralph’s Auto Service

Since 1971, Ralph’s Auto Service has used American craftsmanship to maintain German automobiles.

Ignition Coils

Some OE coils have design flaws. This video is sponsored by Standard.

How To Sell Service, Not Price

How do you explain to customers why your recommendations are not based on being the low-price provider?