Colleen Brousil, Author at Shop Owner Magazine
The Swedish Solution: Master Tech Turned Owner Knows How To Ensure Quality Repairs And Deliver Optimal Customer Service

Shop owner Bob Howlett caught the car bug early as he pumped gas and started turning wrenches while finishing high school. That early passion blossomed when Howlett moved from the service station and started at The Swedish Solution, where his apprenticeship began in earnest in 1985. The previous owner retired in 2004, selling the Orange Village, OH, location to Howlett, and the Cleveland Heights, OH, location to Dave, Howlett’s mentor.

Chino Autotech Prides Itself In Customer Care And Expert Repairs

Jim O’Neill and his Chino, CA-based repair facility, Chino Autotech, have earned enough accreditation to make a cardiologist blush. The shop is an Auto Club of SoCal Approved Auto Repair Facility and an Auto Value Certified Service Center. O’Neill sits on the NASTF Service Information/Communications Committees; he is an ASE CMAT-L1, Calif. Smog Check Technician and an AMI AAM Accredited Automotive Manager. Jim also completed Northwood University’s Leadership 2.0 course in 2009.

World Wide Automotive’s Formula For Success: A Daily Commitment To Customers, The Community And The Environment

Combining Owner Don Seader’s expertise in the automotive trades and his wife Melinda’s experience in marketing and environmental management, WWAS has gone on to be recognized as both an automotive service and an environmental business leader in Indiana.

Stephens Automotive Earns Rave Reviews with Customer-Centric Focus

In tough economic times, retail customers can neglect vehicle maintenance, severely impacting the bottom line of some independent service centers. But Stephens Automotive owner Joe Stephens, who says his fleet business started because he was, “in the right place at the right time,” has seen his Palatine, IL-based business continue to thrive as it’s evolved from a single-nameplate shop when he first opened his doors 16-plus years ago to a profitable shop that services a wide range of makes as well as a full fleet of service vans.

Lincoln Square Service: Where Heritage and Customer Service Hit Home

Carmelo Rios was still relatively new to Lincoln Square Service in Chicago, IL, when the previous owner decided to retire and offered Rios the opportunity of his lifetime. “I came in as a manager, and five weeks later I became a partner,” says Rios.

Small Town Satisfaction: Marc’s Garage Scores with Community-Rooted Customer Service

In today’s technology-saturated marketplace, consumers are bombarded with e-mails, robo-calls, text messages, twitter updates and more virtual junk mail every day. But unless Grandma’s getting out the good stationery, an honest-to-goodness hand-addressed thank-you note nestled in the daily stack of credit card offers is nearly as rare as a UFO sighting!

Exclusive Excellence: Exclusively Bimmers Banks On Its Solid Reputation

Dennis Walczuk’s Exclusively Bimmers shop in the Charleston, SC, suburb of Mount Pleasant is a far cry from “the dungeon” that was the back office at the independent repair facility’s previous location. While Walczuk admits the old shop’s less-than-ideal setting definitely lost him a customer or two, he knows that the current facility on Lansing Drive has the opposite effect.