Chris Monroe, Author at Shop Owner Magazine
Timing Is Everything When Handling Damage

We have all felt that empty feeling in our gut when a client walks back in the door with the “look” shortly after installing that new set of tires on their BMW. They uncomfortably begin to describe some rim damage that didn’t exist when the car was dropped off. Yes, you have policies in place to address such situations, but, for whatever reason, the training on quality control has failed and now you are left to deal with the fallout. What’s next?