ASRW Continues Rotation; 2012 Location Announced -

ASRW Continues Rotation; 2012 Location Announced

In a continuing effort to respond to consistent participant feedback, Automotive Service & Repair Week (ASRW) is pleased to announce its 2012 event - featuring the milestone 30th annual NACE event - will take place Oct. 11-13 at the New Orleans Morial Convention Center in New Orleans, LA.

In a continuing effort to respond to consistent participant feedback, Automotive Service & Repair Week (ASRW) is pleased to announce its 2012 event – featuring the milestone 30th annual NACE event – will take place Oct. 11-13 at the New Orleans Morial Convention Center in New Orleans, LA. The 2012 event will again follow a Thursday-Saturday day pattern, with education beginning Wednesday, Oct. 10.

"Almost a year ago, we put the attendees and exhibitors in charge of key decisions about the future of ASRW, including where and when the event takes place," said Ron Pyle, ASA president. "After multiple surveys among both attendees and exhibitors, the results were clear: our audience wants this event in New Orleans, and we’re pleased to make it happen."

Based on attendance trends leading up to the 2011 event, the move to New Orleans is expected to draw a significant population of new attendees, as a new region of the United States has access to this international event.

Representatives from New Orleans will be onsite in Orlando to formally open housing, assist attendees with reserving hotel rooms and answer questions about the city.  

NACE was last held in New Orleans in 1995; CARS in the late 1980s.

About the Events
ASRW includes the International Autobody Congress & Exposition (NACE) and the Congress of Automotive Repair & Service (CARS), which makes it the industry’s leading event for dedicated professionals to conduct business, network and engage in industry issues. The Tradeshow News Network (TSNN) recognized ASRW as a 2010 Top 250 U.S. trade show. ASRW 2011 is scheduled for Oct. 5-8 at the Orange County Convention Center in Orlando, FL. Attendee registration is now open and features a $25 Expo Pass and $355 all-access Super Pass. Online housing registration is also open, and provides a variety of hotel options within the vicinity of the Orange County Convention Center.

NACE – the world’s collision repair event – represents the only B2B event of its kind specifically designed for collision repair industry professionals from around the globe. NACE features a comprehensive educational Conference and Exposition with hundreds of diverse exhibiting companies displaying the latest equipment, products, services and technology available to today’s collision repair industry.

CARS – the premier event for automotive service professionals – features a high-quality education lineup led by industry leaders, along with an exhibitor showcase of automotive service and repair related equipment, products and services.

For additional information, contact Hanley Wood Exhibitions at P.O. Box 612128, Dallas, Texas 75261-2128, call (888) 529-1641 or (972) 536-6444, or visit www.ASRWevents.com.

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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