An Ultimate Service Provider To Win An Ultimate Service Truck In Federated Car Care Sweepstakes -

An Ultimate Service Provider To Win An Ultimate Service Truck In Federated Car Care Sweepstakes

Federated will award one of its Car Care Center members with the ultimate grand prize in the Federated Ultimate Service Truck Sweepstakes. This is not just any truck; it has been designed by renowned motorsports artist Sam Bass and modified by Matt Steele and Bruno Massel, hosts of the SPEED show Truck U.

Federated will award one of its Car Care Center members with the ultimate grand prize in the Federated Ultimate Service Truck Sweepstakes. This is not just any truck; it has been designed by renowned motorsports artist Sam Bass and modified by Matt Steele and Bruno Massel, hosts of the SPEED show Truck U.

The grand prize winner of the Federated Ultimate Service Truck Sweepstakes will also receive an all-expense paid trip to Las Vegas for the 2013 Automotive Aftermarket Product Expo (AAPEX) where they will claim their truck. In addition, hundreds of other terrific prizes will be awarded to Federated Car Care Center members throughout the country.

“The annual Federated Car Care sweepstakes has featured some great prizes in the past, but this year we are taking it to a new level,” said Phil Moore, senior vice president of Federated Auto Parts. “Between the Sam Bass design and the way Matt and Bruno have transformed the vehicle, the grand prize winner will receive a one-of-a-kind vehicle they can put to use right away.  A big ‘thank you’ to Sam and the Truck U guys for helping make this the ultimate Federated Car Care sweepstakes.”

The Federated Ultimate Service Truck Sweepstakes is open to any fully enrolled Federated Car Care Center member. Current members are automatically eligible. New members must be enrolled by August 31, 2013 to be eligible. To learn more about the Federated Car Care Center program and the Ultimate Service Truck sweepstakes, visit www.FederatedAutoParts.com.

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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