ACDelco Overhauls Its Training Website -

ACDelco Overhauls Its Training Website

ACDelco has revamped its Learning Management System training website to make it more efficient and customer-friendly. Technician training is just one of many business support services ACDelco provides to its affiliated Total Service Support (TSS) aftermarket service facilities.

ACDelco has revamped its Learning Management System training website to make it more efficient and customer-friendly.

Technician training is just one of many business support services ACDelco provides to its affiliated Total Service Support (TSS) aftermarket service facilities. 
 


"Time is money to our customers, and we want to provide training information in a way that’s as effortless as possible,” said Gregory St. Aubin, ACDelco manager of aftermarket training. “Our redesigned training website gives users a snapshot of all of our best training offerings on a very user-friendly homepage with a minimum of mouse clicks. We also hope to increase consumer awareness of ACDelco by offering select courses free to the general public while reserving our premier training for our TSS customers.”
 


ACDelco says the redesigned website features the same high-quality training tools the company is known for, but in a look that is customized to each user, preventing the need for them to conduct in-depth searches. It also allows users to view more information before prompting them to log into the site.
 


Other improvements include:
 

• Consolidated menu – Navigational content has been combined into three simple drop-down menus
• Test-drive training option – Select courses are offered free of charge

• Training locator – Users enter a zip code to find upcoming training nearby

• Featured training – Lists new courses and allows users to select them from the log-in page

• VCT class countdown – Provides a countdown to the next live virtual classroom training course and the number of available seats to allow for quick and easy enrollment.
 


Once logged in, users will see customizable training features, including scheduled classes, training paths and transcripts for classes already completed. The site also makes it easier for managers to enroll their employees in training.
 


The site is still accessed by visiting acdelcotechconnect.com, selecting the Training tab and then clicking on the "Sign In" icon. For questions about the ACDelco Training Website, contact the ACDelco Help Desk at (800) 825-5836.

 

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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