AAPEX Learning Forum To Spotlight Industry Trends And Issues -

AAPEX Learning Forum To Spotlight Industry Trends And Issues

The Automotive Aftermarket Products Expo (AAPEX) 2013 Learning Forum will feature six sessions that focus on current industry trends and issues, including the popular "Aftermarket Outlook" session, presented by NPD, and "Five Trends in Five Minutes: Trends Affecting the Aftermarket Environment," presented by Polk. AAPEX is set for Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo Center, Las Vegas, Nev.

The Automotive Aftermarket Products Expo (AAPEX) 2013 Learning Forum will feature six sessions that focus on current industry trends and issues, including the popular “Aftermarket Outlook” session, presented by NPD, and “Five Trends in Five Minutes: Trends Affecting the Aftermarket Environment,” presented by Polk. AAPEX is set for Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo Center, Las Vegas, Nev.

In addition, the Learning Forum will offer the following sessions on industry trends and issues:
• Aftermarket Dynamics and the Road Ahead
• California’s Chemical Management Rules

• Navigating the Regulatory Minefield for International Trade in Auto Parts
• Aftermarket Telematics: Separating Fact from Friction

Due to its popularity, the 2014 Aftermarket Outlook session will be offered twice during AAPEX on Nov. 5 from 7:30 a.m. to 8:30 a.m. and on Wednesday, Nov. 6 from 2 p.m. to 3 p.m.

This year’s Learning Forum will feature nearly 40 free sessions, the highest number ever offered at AAPEX. Sessions will begin on Monday, Nov. 4 – the day before the official start of AAPEX – and continue through Nov. 7. Attendees are encouraged to make their travel plans accordingly.

All sessions are accredited by the University of the Aftermarket toward the Automotive Aftermarket Professional (AAP) and Master Automotive Aftermarket Professional (MAAP) designations. Sessions will be held at the Venetian Hotel, on the Venetian/Palazzo Congress Center Level 1, Marco Polo Rooms 701-707. Since the sessions are free-of-charge, seating is first come, first served.

For a list of topics, speakers, session descriptions and a schedule, visit the AAPEX Learning Forum, www.aapexshow.com/education.

AAPEX represents the $477 billion global motor vehicle aftermarket and is jointly sponsored by the Automotive Aftermarket Industry Association (AAIA) and the Automotive Aftermarket Suppliers Association (AASA). For more information, visit www.aapexshow.com or e-mail: [email protected].

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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