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2012 National Tire Safety Week Set

The Rubber Manufacturers Association (RMA) has formally announced the week of June 3-9 as the 2012 National Tire Safety Week in the U.S.

Shop Owner Staff
By Shop Owner Staff

From Tire Review

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The Rubber Manufacturers Association (RMA) has formally announced the week of June 3-9 as the 2012 National Tire Safety Week in the U.S.

The 11th annual event is part of RMA’s ongoing "Be Tire Smart – Play Your PART" program, which helps drivers learn the basics of tire care and maintenance.

During NTSW, tiremakers and retailers will hold special programs to educate motorists about proper tire care and maintenance. RMA offers retailers free "Be Tire Smart" brochures and other materials. Those materials can be ordered online at betiresmart.org.

Last year, more than 21,000 tire retailers participated in NTSW.

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

Shop Owner Staff
By Shop Owner Staff

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

Read Full Article

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