Mary serves as the editor of Shop Owner and ImportCar magazines and has worked on several custom publishing pieces for some of the major automotive OEMs throughout her 27-year career at Babcox Media. Her unique perspective of the automotive aftermarket allows her to tailor the content of custom pieces to deliver our clients’ message with impact to a target audience. As an integral part of the Babcox editorial team, Mary assists with many other duties, including corporate communications and digital media properties.
Customers have more choices than ever when it comes to automotive service, so the service experience you provide needs to be remarkable and memorable. Mary DellaValle presents three ways to do that in this Management Minute. Sponsored by Auto Value and Bumper to Bumper.