How To Sell Service, Not Price
How do you explain to customers why your recommendations are not based on being the low-price provider?
Customer Service – How Brakes Affect Fuel Economy
Reducing brake drag on late-model vehicles is not accomplished by a single component; it takes a system.
BMW Infotainment System Service Tips
Even the most sophisticated systems can encounter issues.
Complete Oil Changes Require The Right Filter
Think through the job, use the correct oil, filter and tools, and make sure you’re doing things in the right order.
Brake Job Opportunities – Audi E-Tron
Customers notice every noise more often in today’s silent electric vehicles. Here’s how to keep everything quiet.
Hyundai & Kia Hybrid Drivetrain Diagnostics
The Hyundai hybrid system has a motor control unit (MCU) and hybrid control unit (HCU) with regenerative braking.
Explaining Why A Customer’s Car Leaks Oil
Service advisors, explain that there are a few common causes for the majority of oil leaks on the road.
Add Mustang Mach-E Service To Your Operation
Despite what you may imagine, there are still maintenance and repair opportunities in a Ford Mustang Mach-E.
Consumers Often Report ADAS Issues After Repairs
While crash avoidance features have proven safety benefits, some vehicle owners report problems after repairs.
Adaptive Technology: How BMWs Learn From Themselves
Let’s look at five common adaptations for late-model BMWs, and what you should know before you start a repair.
Building The Perfect Future By Mentoring
The term ‘born leader’ may actually be doing us all a disservice in this industry – instead, try to grow greatness.
Should You Resurface Or Replace Brake Rotors?
With any rotor problems, unless it makes economic sense to resurface, just replace them.
