VIDEO: Providing Memorable Service Experiences
Customers have more choices than ever when it comes to automotive service, so the service experience you provide needs to be remarkable and memorable. Mary DellaValle presents three ways to do that in this Management Minute. Sponsored by Auto Value and Bumper to Bumper.
On The Brink Of Vehicle Breakdown Season: You Play A Key Role In Keeping Customers Safe And Happy
Just knowing that the average age of vehicles on the road is 11.6 years should be music to your ears. After all, older vehicles rack up more miles, and with that comes more wear and tear. Add to that new AAA roadside research that reveals vehicles that are 10-plus years old are twice as likely to end up stranded on the side of the road compared to newer vehicles, and you’ve got the perfect storm brewing for service opportunities with the upcoming summer road-trip season, says Mary DellaValle, editor of Shop Owner magazine.
New Business Models Help Provide A Better Customer ‘Experience’
Service is the name of the game. Customers have too many choices today for everything they want to buy. When you deliver service that is second to none, you will become your customers’ “first call” for ongoing vehicle repairs, says Mary DellaValle, editor of Shop Owner magazine.
When Customers Are Car Care Aware, Everyone Wins!
Neglected auto care almost always means much higher costs down the road in the form of more extensive repairs or lost vehicle resale value. You know that all too well, but your customers don’t necessarily buy into that concept, says Mary DellaValle, editor of Shop Owner magazine.
Today’s Vehicles Are Akin To Horses: Coming Age Of Autonomous Vehicles Won’t Make Cars Obsolete
Once it’s widely adopted, self-driving technology will save lives, make commutes more productive and ease congestion in cities, but that doesn’t mean people will lose interest in driving vehicles themselves, or that their affinity for personal vehicles will diminish, says Mary DellaValle, editor of Shop Owner magazine.
New Year: Optimism Abounds If You Know Where To Look
It’s out with the old, and in with the new, as we recently welcomed 2018. And, while we each have goals and strategies to suit our unique businesses and situations, there are barometers working behind the scenes that provide positive implications for us this year, says Mary DellaValle, editor of Shop Owner magazine.
Trust Bridges The Gap Between Quality Repairs & Repeat Business
Quality is the name of the game today. Your customers expect expert repairs that are done right the first time, restore vehicle performance, and ensure many miles of worry-free driving. But, you won’t get a second chance to showcase your quality work unless you’ve earned your customers’ trust, says Mary DellaValle, editor of Shop Owner magazine.
Edmonds Import Auto: Award-Winning Shop’s Edge Starts At Square One – Impeccable Customer Service And Solving Customers’ Problems
Edmonds Import Auto in Palmer, AK, runs like a well-oiled machine, thanks to the tag-team effort of Tobi Klunder-Edmonds and her husband Kevin, who together decided to open a shop of their own and put their skills to the test.
VIDEO: Equipment Buying 101
Your equipment is the backbone of your shop – giving your technicians the muscle to work more efficiently and effectively. And, when those two things happen, profitability goes up. Mary DellaValle presents three tips to make good equipment buying decisions. Sponsored by Coats.
VIDEO: Proper Equipment Boosts Bay Efficiency
Time is money, so most people don’t drill down to the basics when they look for ways to increase profitability. Some seek a quick fix, while others look at the big picture and miss the details. Mary DellaValle presents three tips to run a more profitable shop. Sponsored by Coats.
Ridesharing Won’t Displace Consumers’ Affinity For Personal Vehicles
The rise of alternate transportation options for consumers like Uber and Lyft, along with the advancement of autonomous vehicle technology, might be viewed by some as a threat to personal vehicle transportation. In fact, some OEMs have expressed concern about the impact that increased usage of these options will have on consumers’ interest in purchasing vehicles in the future, says Mary DellaValle, editor of Shop Owner magazine.
VIDEO: Calming Customer Fears
Paying for vehicle repairs isn’t how most drivers prefer to spend their paycheck, which can make selling service a challenge. Mary DellaValle presents three easy steps you can take to make customers feel good about their purchase. Sponsored by MAHLE.
