Mark Miller Jr., Author at Shop Owner Magazine
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Building An Environment Where People Do The Right Thing (Without Being Asked)

Thinking about overhauling your company’s culture can be overwhelming and intimidating. We like to fix things with our hands or with a written process or a set of rules, but we can’t fix culture that way.

Building An Environment Where People Do The Right Thing (Without Being Asked)

Thinking about overhauling your company’s culture can be overwhelming and intimidating. Is that because culture is more of an intangible? Something you can’t see or touch? Something for which you can’t write out a standard operating procedure? Something you can’t put in place over the weekend and have ready for your staff Monday morning? We like to fix things with our hands or with a written process or a set of rules, but we can’t fix culture that way.