Jenna Kuczkowski, Author at Shop Owner Magazine
Be The Leader You Once Needed

The fate of the automotive industry lives in the generations to come. So what would you have told your younger self?

More Privacy Please: Securing Your Customers’ Data

Data privacy laws are coming down the legal pipeline, and you need to be certain that your shop is ready to adhere to stricter guidelines when it comes to your customers’ personal information.

Bill Etscorn & Sons Auto And Collision Centers: Three Forward-Focused Brothers Carry On Their Family’s Vision Of Customer Care

What do you get when three third-generation shop owners come together to run a business? You get the Etscorn brothers and their three family-owned and operated shops, all operating under the Bill Etscorn and Sons Auto and Collision Centers’ umbrella.

Rick & Ray’s Auto Plaza: Culture Of Professionalism Caters To Both Customers And Employees

It doesn’t get much bigger than this; at 23 bays with 15 hydraulic lifts, Rick & Ray’s Auto Plaza has positioned itself as a top contender not only in Fort Worth, TX, where it’s located, but also in the surrounding areas where the shop’s notoriety continues to bring in business.