Are Your Techs Asking You For Recommendations?
When your techs come to you and tell you they're stumped, if you give them a recommendation, you'll lose regardless of the outcome. If you solve the p...
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Increase Productivity While Saving Your Shop Money
It's only natural that most of your employees would like to take their vacations during the summer. Unfortunately, that's typically your busiest time,...
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How To Find And Hire High-Quality Employees
Computer technology may be an earth-shaking breakthrough in gathering information, but it can't always help with one simple problem common to shop own...
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A Guaranteed Management Tip For 2012
In addition to setting clearly defined goals and deadlines for each position, you also need to establish what we at Elite refer to as Minimum Levels o...
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Drive Up Car Counts And Employee Morale
After your employees have been with you for a probationary period of time, they should all be given their own business cards. This includes your techn...
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Learning To Manage The Changing Workforce
If you're like me, in the over-50 age bracket, it's no surprise that you view the world a lot differently than the younger generation. On the other ha...
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Pay Yourself First: It's Your Job To Look Out For Your Financial Future
The other day, a colleague and I were discussing business strategies for the coming year. He asked me what was my number one priority for the coming y...
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Leading By Example: Focus On Core Strengths To Build A Stronger Team
Admiral Richard E. Byrd, one of the world's greatest explorers, once said, "Few men during their lifetime come anywhere near exhausting the resources ...
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Secrets to Hiring Superstar Techs and Service Writers
The most profitable shops in America employ technicians and advisors who are superstars. So, it's no surprise that one of the most common questions we...
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Good Interviewing Takes Time and Preparation, Part 2
In Part 1 of this article in the March/April issue, I discussed how investing ample time in the interview process can prevent hiring the wrong person ...
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Good Interviewing Takes Time and Preparation, Part 1
To some degree, I think everyone in a job interview is a bit of an actor. For the most part, the interviewer/interviewee relationship tends to accentu...
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Motivating Employees Through Recognition
In the last issue of Shop Owner, I talked about the need for receiving feedback from your employees and how important it
is to improving your leaders...
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Labor-Related Tax Breaks Businesses Need To Know
In this tough economy, every business could use a break. Here is a list of available tax credits to businesses who hire employees fitting in the follo...
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Discrimination in the Workplace: Prevention Starts at the Top
The U.S. Justice Department tells us that lawsuits alleging discrimination in the workplace more than tripled in the 1990s. These stories can be found...
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Employee Retention is Key to Continued Success
Companies that build and maintain a superior workforce will have a long-term competitive advantage in their marketplaces. Here are some strategies for...
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