Effective Service Advisor Communications
Understanding the science of communication is essential in the automotive industry. Customers and technicians have different expectations, while service advisors must tailor their communication style to suit various situations. This class will teach effective communication between the customer & technician.
ECM/PCM Communication Issues (VIDEO)
Before swapping a module because it won’t communicate, do a simple inspection. Sponsored by The Group Training Academy.
Nominations Open For 2022 Automotive Communication Awards
The awards are open to all companies and agencies that engage in automotive marketing and industry communications.
Service Advisors: Customer Satisfaction Starts With Communication
This webinar is part of “AAPEX Repair Shop HQ Webinar Series: An 8-Part Webinar Series.” Sponsored by AAPEX. Your first encounter with a customer is a lasting one – are your service advisors’ communication skills up to the task? We’ll outline the top tips to ensure that every conversation on the phone, in person and
Good Communication with Automotive Shop Customers Is a Two-Way Conversation
Using time wisely and keeping communication open helps improve your customer’s experience.
Innovative Marketing Options Bridge Communication Gaps
Marketing partnerships can go a long way toward easing shop stress. This episode is sponsored by Advance Professional.
Even With Other Communication Methods, A Phone Remains Vital
Sure, you have multiple methods of communicating with your customers but don’t overlook the immense power of your telephone.
With All Other Communication Methods, A Phone Remains Vital
The right phone policy can have a big impact on your bottom line. It’s a key component of owning a successful business.
Communication Key To Solid Shop Operations (ASE C1 Test Prep)
Effective shop operations requires communication between all parties. This video is sponsored by The Group Training Academy.
ASE C1 Test Highlights – Customer Communication Part 2 (VIDEO)
The first encounter you have with a client can be a lasting on. This video is presented by The Group Training Academy.